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Help Center

Webcenter Issue:

*Google Chrome Issue: When trying to view documents and only an inch of the document is visible then your version of google chrome is not compatible. We have reached out to our provider for a fix. We recommend trying to update Chrome or try using Internet Explorer, Mozilla or Safari to view / esign documents.

Go to - Frequently Asked Questions

Mortgage Center Guides

All users

Getting Started Tutorial Video

How to creating your account and work with the webcenter.

Save an Online Application   

Learn how to save an online application for future submission.

How to Econsent                      

How to consent to electronic documents

Create Your Account             

Creating your account with the Webcenter

How to Upload Documents     

Uploading documents to the Webcenter

How to Esign Documents

Signing your mortgage documents electronically.

Apple OSX Users


Combine PDF's

Combine PDF’s using Preview on apple OSX


Windows 10 Users - Printing with the Edge browser

When printing pdf's from microsoft Edge (windows 10 new internet explorer), if you see a black X or blank pages please right click on the pdf and click Save As. Once you have saved the pdf (Example: saving it to the desktop) then you should be allowed to print the pdf without an issue.


Help is available via Email and Phone during normal business hours of

9 am to 5 pm (Est.)  Monday - Friday

   MortgageSupport@raveis.com         +1-978-577-3939       My Mortgage Center Tutorial       

My Raveis Mortgage Center Requirments:


- Authorization Code is the last 6 of your SSN (not your password to logging into the site)

- If your account is locked, Please contact us via email or Phone

- Scanned Documents must be scanned at 200 Dpi

- Maximum file size 15 mb per document

- Compatible File Types: PDF, Jpeg, Jpg, Jpe, Tif, Doc, Docx, Txt, Emf, Xps.

- Compatible Browser: Explorer v7, 8, 9, 10,11, Mozilla FireFox, and Safari

Frequently Asked Questions page can be accessed here


 Compatible Browsers:

Download Adobe Reader: you must have Adobe v6.0 or newer installed to view, print, download this document and others published for you on our web portal.




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